Frequently Asked Questions
Where is Gates Self Storage located?
Gates Self Storage
35 Elmgrove Park
Rochester, NY 14624
What are your office hours?
Monday - Friday
9 AM to 3 PM
Saturday
9 AM to 11 AM
What are the access hours?
At Gates Self Storage, you always have access to your unit 24/7.
What security features do you offer?
Our facility is has invested in 24-hour video surveillance.
Do you have packing and moving supplies available?
Yes, we do! We have all the supplies you'll need to have a quick, safe, and organized move-in.
Am I required to store long-term?
We provide flexible month-to-month lease options. Store with us short or long-term.
How do I pay my storage bill?
Pay your storage bill online using a debit or credit card or setup autopay with our facility manager. Ask us about special payment options for ACH payments!
What documentation do I need to rent a unit?
A valid form of government-issued ID such as a driver’s license, passport, or state ID.
What items am I not allowed to store?
Humans, animals, foods, perishables, plants, stolen or illegal goods, hazardous or toxic materials or any inherently dangerous, flammable or combustible substances.
